Support Information

LRS^® output management and archive solutions are supported by an industry leading support staff. Our gold class customer support applies to all customers, as outlined in each customer’s paid standard maintenance plan.

As an LRS customer in paid maintenance status, you will receive the following support in conjunction with the current release of the licensed software and the release immediately preceding the current release of the software:

• Telephone support by qualified personnel, available during the business hours and in the locations posted here, (excluding any LRS holidays listed in the linked page).
• Emergency telephone support for Critical Problems, which is available every day of the year, 24 hours a day, with response time of two hours or less. Click the following link for information about Emergency Support.
• Access to LRS’ Product Support website, where registered users can download improvements, fixes, modifications, user exits, filters, or new releases of LRS software and documentation.

Please see the links in the box to the right for documents regarding export compliance, open source code, and other information.