As outlined in the LRS^® license agreement, LRS offers emergency telephone support for Critical Problems, which is available every day of the year, 24 hours a day.

What is Emergency Support?

Emergency Support is available for any Critical Problem; one which is causing or threatens to cause a material disruption to a customer's business operations. For customers who experience Critical Problems outside of normal LRS support hours, LRS offers emergency phone support 24 hours per day, every day of the year, with a response time of two hours or less.

Whom Should I Contact?

For fastest resolution of a Critical Problem, you should contact the following LRS support resources:

• During business hours - the support team at your local LRS office referenced (here)
• Our English-speaking 24x7x365 Emergency Support team at LRS headquarters in Springfield, Illinois USA. Dial (217)793-3800 and follow the voice prompts to contact one of our on-call support staff.